Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Qatar Research, Development and Innovation Council
Welcome! You can raise a request for QRDI Council using the options provided.
Submit a support ticket
General enquiries related to QRDI programs and funding
Required fields are marked with an asterisk*
{"xsrfToken":"e882306021e929757ca56fdb8d68ff3896e3657a_lout","branding":{"id":"5","key":"qnrf","name":"Qatar Research, Development and Innovation Council","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#820128","headerLinkHoverBGColor":"#820128","headerBadgeColor":"#820128"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the QRDI Council Help Center","sharedPortalName":"QRDI Council Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the QRDI Council Help Center","sharedPortalName":"QRDI Council Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6a1840","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b28f8941-a7a3-462e-ad03-456a170395e6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWEzODEzOS01MjNiLTQzMzEtYWQ2MC04MzhmOWMwOTIxMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIyOGY4OTQxLWE3YTMtNDYyZS1hZDAzLTQ1NmExNzAzOTVlNiI6WyJyZWFkIl19LCJleHAiOjE3NjgzOTg1MzUsIm5iZiI6MTc2ODM5NzkzNX0.qiqU3TiwpwpigJkEXbxUEHH6dzdMxtQyQvNAlsILGck&client=eaa38139-523b-4331-ad60-838f9c092101&height=300&mode=fit","bannerMediaApiFileId":"b28f8941-a7a3-462e-ad03-456a170395e6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"qnrf","projectId":10005,"serviceDeskId":5,"name":"Qatar Research, Development and Innovation Council","description":"<p>Welcome! You can raise a request for QRDI Council using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"86","name":"Submit a support ticket","descriptionHtml":"","callToAction":"Submit a support ticket","introHtml":"<p>General enquiries related to QRDI programs and funding</p>","icon":10549,"iconUrl":"https://qrdi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[22],"key":""},{"id":"66","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://qrdi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"58","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://qrdi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"74","name":"General","descriptionHtml":"","callToAction":"General","introHtml":"<p>General enquiries related to QRDI programs and funding</p>","icon":10549,"iconUrl":"https://qrdi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"59","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://qrdi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"57","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://qrdi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"63","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://qrdi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"62","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://qrdi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"61","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://qrdi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"65","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://qrdi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"64","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://qrdi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"85","name":"Send us a message","descriptionHtml":"","callToAction":"Send us a message","introHtml":"<p>General enquiries related to QRDI programs and funding</p>","icon":10549,"iconUrl":"https://qrdi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"60","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://qrdi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":22,"name":"QGrants Support"}],"orderMapping":{"23":[70,66,71],"22":[86],"17":[57,60,62,68,69],"18":[57,64,65,67,69],"19":[58,59,60,61,62,63],"20":[64,68,70],"21":[68,69,70]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"QRDI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWEzODEzOS01MjNiLTQzMzEtYWQ2MC04MzhmOWMwOTIxMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgzOTkxMzUsIm5iZiI6MTc2ODM5NzkzNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ASLPx7sVPFCXpMUhl8FSxyQFjC4sloOQMqUQ2LA9ZPU","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"eaa38139-523b-4331-ad60-838f9c092101","tokenDurationInMins":20}},"reqCreate":{"id":86,"projectId":10005,"issueType":{"id":"10003","name":"[System] Service request"},"form":{"name":"Submit a support ticket","descriptionHtml":"","callToAction":"Submit a support ticket","intro":"<p>General enquiries related to QRDI programs and funding</p>","instructions":"","icon":10549,"iconUrl":"https://qrdi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10078","fieldConfigId":"10182","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10065","fieldConfigId":"10169","label":"Program / Activity","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10110","label":"Select one of the programs or activities","selected":false,"children":[]},{"value":"10308","label":"ARG (Academic Research Grant)","selected":false,"children":[]},{"value":"10119","label":"BFC (Belmont Forum Call)","selected":false,"children":[]},{"value":"10132","label":"BRIO","selected":false,"children":[]},{"value":"10139","label":"CIL - (Corporate Innovation Leaders)","selected":false,"children":[]},{"value":"10121","label":"CNRST-QMRC (Qatar Morocco Research Call)","selected":false,"children":[]},{"value":"10112","label":"CWSP (Conference and Workshop Sponsorship Program)","selected":false,"children":[]},{"value":"10124","label":"ECRA (Early Career Research Award)","selected":false,"children":[]},{"value":"10126","label":"GSRA (Graduate Sponsorship Research Award)","selected":false,"children":[]},{"value":"10127","label":"HSREP (High School Research Experience Program)","selected":false,"children":[]},{"value":"10123","label":"MME Food Security Call","selected":false,"children":[]},{"value":"10129","label":"MoEHE NSRC (National Science Research Competition)","selected":false,"children":[]},{"value":"10115","label":"NPRP BSRA (Blue Skies Research Award)","selected":false,"children":[]},{"value":"10114","label":"NPRP C/EP (National Priorities Research Program Cluster/Exceptional)","selected":false,"children":[]},{"value":"10116","label":"NPRP ROIA (Research Outcomes Implementation Award)","selected":false,"children":[]},{"value":"10113","label":"NPRP S (National Priorities Research Program)","selected":false,"children":[]},{"value":"10125","label":"PDRA (Postdoctoral Research Award)","selected":false,"children":[]},{"value":"10118","label":"PPM (Path Towards Personalized Medicine) ","selected":false,"children":[]},{"value":"10131","label":"Qatar-UK Research Networking Programme (Q-UKRNP)","selected":false,"children":[]},{"value":"10138","label":"QOI - (Qatar Open Innovation)","selected":false,"children":[]},{"value":"10130","label":"QRLP (Qatar Research Leadership Program)","selected":false,"children":[]},{"value":"10135","label":"QSTP IDKT-TDF (Technology Development Fund)","selected":false,"children":[]},{"value":"10134","label":"QSTP-eServices Portal","selected":false,"children":[]},{"value":"10133","label":"QSTP-PDF (Product Development Fund)","selected":false,"children":[]},{"value":"10122","label":"REMP (Research Exchange & Mobility Program)","selected":false,"children":[]},{"value":"10111","label":"RRC (Rapid Response Call)","selected":false,"children":[]},{"value":"10120","label":"Tubitak-AICC (Academia-Industry Cooperation on Smart Manufacturing)","selected":false,"children":[]},{"value":"10128","label":"UREP (Undergraduate Research Experience Program)","selected":false,"children":[]},{"value":"10140","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10077","fieldConfigId":"10181","label":"Project / Application No","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/86","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/86","calendarParams":{"firstDay":0,"date":"2026-01-14T16:38:55+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYWEzODEzOS01MjNiLTQzMzEtYWQ2MC04MzhmOWMwOTIxMDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgzOTkxMzUsIm5iZiI6MTc2ODM5NzkzNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ASLPx7sVPFCXpMUhl8FSxyQFjC4sloOQMqUQ2LA9ZPU","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"eaa38139-523b-4331-ad60-838f9c092101","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}